Return Policy

Customer satisfaction (standard return policy)

• Return for replacement or exchange within 6 working days.
• Return for refund within 3 working days.
• Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 working days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit the Customer satisfaction policy.

Promotional, deals, sales, discounts, and selling with super low-price products standard return policy.

• Return for replacement within 4 working days.
• No Refund
• Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sales, Discount, and Selling with Super Low-Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit the Customer satisfaction policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

Mobile phones, smartphones standard return policy for warrantied models only

• Return for replacement within 7 working days (must be an unopened, brand-new condition)
• Return for refund within 3 working days (must be an unopened, brand-new condition)
• Restocking Fee: Yes
• Warranty: As per mention on ClicknShop.online website

Note: Mobile Phones or Smart Phones if we are selling with a warranty, we will indicate about warranty period in the invoice. If in the invoice we did not indicate warranty this means Mobile Phone or Smart Phone is without warranty!
This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 working days of the invoice date. Warranty pick & drop from the customer location (only within Kuwait) will be free of charge within 7 working days of the invoice date. But for exchanging & service product delivery charges will be applicable.

The following conditions are not acceptable for return, warranty, and replacement.

• Any physical damage
• Warranty period not indicated in the invoice.
• Mobiles Phones, Smart Phones that are missing the manufacturer label containing the model number and part number.
• Mobiles Phones, Smart Phones that are missing manufacturer warranty labels.
• Mobiles Phones, Smart Phones with missing parts, boxes, headphones, or any other accessories from the original box
• Returned without the original invoice.
• Mobiles Phones, Smart Phones which do not satisfy manufacturer warranty policy.
• Mobiles Phones, Smart Phones which do not satisfy the Customer Satisfaction policy.

Tablets standard return policy

• Return for replacement within 7 working days.
• Return for refund within 3 working days.
• Restocking Fee: Yes
• Warranty: As Per Mention on ClicknShop.online Site

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replaced or exchanged within 7 working days of the invoice date. Warranty pick & drop from the customer location (only within Kuwait) will be free of charge within 7 working days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty, and replacement.

• Any physical damage
• Tablets that are missing with manufacturer label containing the model number and part number
• Tablets that are missing with manufacturer’s warranty label
• Tablets with missing parts, box, headset, or any other accessories from the original box
• Returned without the original invoice.
• Tablets which do not satisfy the manufacturer’s warranty policy.
• Tablets which do not satisfy the Customer Satisfaction policy.

Laptops, Netbooks, and desktops standard return policy

• Return for replacement within 7 working days.
• Return for refund within 3 working days.
• Restocking Fee: Yes
• Warranty: As per mention on ClicknShop.online site

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replaced or exchanged within 7 working days of the invoice date. Warranty pick & drop from the customer location (only within Kuwait) will be free of charge within 7 working days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty, and replacement.

• Any physical damage
• Laptops and Netbooks that are missing the manufacturer label containing the model number and part number.
• Laptops and Netbooks that are missing the manufacturer warranty label.
• Laptops and Netbooks with missing parts, boxes, adapters, or any other accessories from the original box
• Returned without the original invoice.
• Laptops and Netbooks which do not satisfy manufacturer warranty policy.
• Laptops and Netbooks which do not satisfy the Customer Satisfaction policy.
• Laptops and Netbooks models coming with original Windows or any other software, activating or starting software cannot be returned or replaced after using them.

Digital and DSLR cameras’ standard return policy is for warrantied models only.

• Return for replacement within 7 working days.
• Return for refund within 3 working days.
• Restocking Fee: Yes
• Warranty: As per mention on ClicknShop.online site

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 working days of the invoice date. Warranty pick & drop from the customer location (only within Kuwait) will be free of charge within 7 working days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty, and replacement.

• Any physical damage.
• Cameras that are missing the manufacturer label containing the model number and part number
• Cameras that are missing the manufacturer’s warranty label.
• Cameras with missing parts, boxes, headphones, or any other accessories from the original box.
• Returned without the original invoice.
• Cameras that do not satisfy the manufacturer’s warranty policy.
• Cameras that do not satisfy the Customer Satisfaction policy.

Digital and DSLR camera’s standard return policy for non-warrantied models only

• Return for refund not available.
• Return for replacement not available.
• Restocking Fee: No
• Warranty: Not available

Mobile phones, smart phones standard return policy for non-warrantied models only

• Return for refund not available.
• Return for replacement not available.
• Restocking Fee: No
• Warranty: Not available

This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.

Refurbished or recertified laptops, netbooks standard return policy

• Return for refund within 3 working days.
• Return for replacement within 7 working days.
• Restocking Fee: No
• Warranty: As per mention on ClicknShop.online site

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 working days of the invoice date. Warranty pick & drop from the customer location (only within Kuwait) will be free of charge within 7 working days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty, and replacement.

• Any physical damage
• Laptops and Netbooks that are missing the manufacturer label containing the model number and part number.
• Laptops and Netbooks that are missing the manufacturer warranty label.
• Laptops and Netbooks with missing parts, boxes, adapters, or any other accessories from the original box
• Returned without the original invoice.
• Laptops and Netbooks which do not satisfy the manufacturer’s warranty policy.
• Laptops and Netbooks which do not satisfy the Customer Satisfaction policy.
• Laptops and Netbooks models coming with original Windows or any other software, activating or starting software cannot be returned or replaced after using them.

ClicknShop Warranty Policy

Items shipped from ClicknShop.online, can be returned within 7 working days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. It can take up to 2-4 working days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 4-5 business days for the refund to be processed and 14-21 business days for the replacement. The products sold in deals/promotions/super low prices can’t be refunded but replaced with the same in case of any physical damage or manufacturing defects.

*Electronic items such as mobile phones, laptops, tablets, digital & DSLR cameras, smart tv, etc. can only be returned within 3 working days (should be unopened/brand new condition). A restocking fee of 15% of the total invoice/price of the product to be returned will be applicable for returns.

Cosmetics, perfumes, and personal care electronic items such as trimmers, grooming sets, etc. will only be returned if there are any manufacturing defects or physical damage. Claims are to be made within 24 hours.

Warranty

The warranty of products will be under the sole discretion of the manufacturer. On selected products and in instances where ClicknShop is considered the seller, warranty repairs will be carried out at ClicknShop authorized service centers. In instances where a product is bought through a Seller that is not ClicknShop, the terms of the respective seller’s warranty will apply. In case of complaints, items covered by warranty will be picked up and sent to the respective service centers. This process may take 14-21 days and depending on the nature of the complaint, and the availability of the spare parts, there could be differences in the time.

The warranty is not applicable to cases other than defective material, design, and/or workmanship. Warranty obligations are limited to repairing a defective product or refunding the amount of the purchased product (such decision at the product Seller’s discretion). All electronic items can only be sent for warranty once unboxed.

Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased. Refunds are given either as ClicknShop Credits or in Cash. Please see the table below to see how long it takes to receive your refund.

* Any prepaid order that is canceled due to external factors other than ClicknShop will be charged a cancellation fee of 5% to 10% of the order value.

*Items purchased through various promotions/deals; and free shipping will only be refunded as ClicknShop Credits.

Note: Items that are damaged, missing parts, missing box, not in the original condition, or have obvious signs of use for reasons not due to ClicknShop.online or Seller error will not be eligible for refund.